Privacy policy

Crysthall ("we," "us," or "our") operates ltrise.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or make a purchase.

We are committed to protecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

💎 Our Commitment

When you shop with Crysthall, you're not just buying a stone—you're trusting us with your personal information. We take that trust seriously.

We never sell your data. We only use your information to:

• Give you the best possible shopping experience

• Communicate with you honestly and openly

• Fulfill your orders

Your trust is our most valuable asset. This policy explains exactly how we protect it.

TL;DR — 5-Second Summary

1. Information We Collect

Personal Information You Provide:

• Name, email address, shipping address, and phone number when you create an account or place an order

• Payment information (processed securely by Shopify Payments or PayPal – we never store full credit card numbers)

• Any information you provide through customer support or email correspondence

Automatically Collected Information:

• IP address, browser type, device information, and operating system

• Pages viewed, time spent on pages, and navigation paths (via Shopify Analytics)

• Cookies and similar tracking technologies (see Section 3 below)

Information from Third Parties:

• We may receive information about you from other sources, including Shopify, payment processors, and shipping carriers, to fulfill your orders and provide customer support.

We Do Not Collect:

• Your full credit card information (processed securely by third parties)

• Your ID or Social Security number

• Personal information from children under 13

2. How We Use Your Information

Data Retention Periods:

• Account Data: Until you delete your account or 3 years of inactivity

• Order Data: 7 years (tax law requirement)

• Marketing Data: Until you unsubscribe or request deletion

• Customer Service Records: 6 years (for dispute resolution)

Automated Decision-Making: We do not use automated decision-making (including profiling) that produces legal or similarly significant effects on you.

3. Cookies and Tracking Technologies

We use cookies to:

• Keep items in your shopping cart

• Remember your login status

• Understand how visitors use our Site

• Retarget ads on Facebook, Instagram, and Google

You can control cookie preferences through your browser settings. For EU visitors, we obtain explicit consent before using non-essential cookies.

Cookie Declaration:

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for monetary compensation.

However: Under CCPA, sharing data with advertising platforms (e.g., Facebook, Google) for marketing purposes may be considered a "sale." You have the right to opt out—see Section 5 below.

We may share your information with:

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access – Request a copy of the personal information we hold about you

• Right to Rectification – Request correction of inaccurate or incomplete information

• Right to Erasure – Request deletion of your personal information

• Right to Restrict Processing – Request limitation of how we use your data

• Right to Data Portability – Request transfer of your data to another service

• Right to Opt-Out – Opt out of sharing your data for targeted advertising (see below)

To exercise any of these rights, please contact us at ftrise0@gmail.com. We will respond within 30 days.

For California Residents (CCPA):

• You have the right to know what personal information we collect

• You have the right to request deletion of your personal information

• You have the right to opt out of the "sale" of your data for targeted advertising

• To opt out, email "OPT OUT" to ftrise0@gmail.com

For EU Residents (GDPR):

• You have the right to withdraw consent at any time

• You have the right to request access to your data

• You have the right to request deletion of your data

• You have the right to lodge a complaint with your local data protection authority

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. All data transmitted through our Site is encrypted using Secure Socket Layer (SSL) technology.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

Your information may be transferred to and stored in China, the United States, and any country where we or our service providers operate. When we transfer your data to other countries, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

Data Storage Location: Our core data is hosted on Shopify's servers located in the United States (primary) and the European Union (backup). You can learn more about Shopify's data processing in their Privacy Policy.

8. Data Retention Criteria

We determine retention periods based on the following criteria:

• Account Activity: The duration of your active account

• Legitimate Business Purposes: Our operational needs

• Applicable Legal Requirements: Tax, consumer protection, and other legal obligations

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at ftrise0@gmail.com.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Material Changes (e.g., changes to data processing purposes) will be notified via email or website announcement.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Crysthall

Legal Entity: Nanjing County Feiteng E-commerce Business Department (Individual Sole Proprietorship)
Unified Social Credit Code: 92350627MAK7EDUP78
Business Address: No. 30 Jiefang Road, Jingcheng Town, Nanjing County, Fujian Province, China
Operator: Wang Yaobin
Email: ftrise0@gmail.com
Website: ltrise.com

Crysthall is operated by a company based in China. Our data is processed through Shopify's servers located in the United States and the European Union.