Terms of service

Welcome to Crysthall ("we," "us," or "our") website ltrise.com (the "Site"). By accessing or using this Site, you agree to be bound by the following Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Site.

1. Acceptance of Terms

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and Refund Policy. If you are using this Site on behalf of a business, you represent that you have the authority to accept these Terms on behalf of that business.

You must be at least 18 years old to use this Site or purchase our products.

2. Product Information

We make every effort to ensure that product information displayed on this Site—including descriptions, prices, colors, and sizes—is accurate. However, due to the nature of natural crystals:

  • Each piece has natural variations in color, texture, inclusions, and shape. These variations are not considered flaws but are part of each piece's unique beauty.

  • Product images are for reference only. Actual colors and textures may vary slightly due to screen display differences.

  • We reserve the right to update product information and prices at any time without prior notice.

3. Pricing and Payment

  • All prices are displayed in US Dollars (USD) .

  • We accept payments through secure payment methods including Shopify Payments and PayPal.

  • We reserve the right to change prices at any time. The price confirmed at the time of your order will apply to that order.

  • Taxes: Applicable sales tax or customs duties may apply based on your shipping address.

4. Orders and Shipping

  • By placing an order, you agree to purchase the product. You will receive an order confirmation via email.

  • Because each piece is handcrafted to order, we typically require 3-5 business days to complete production and ship your order. We'd rather you wait a few days than receive a piece made in haste.

  • We reserve the right to refuse or cancel any order for any reason (including product availability, pricing errors, etc.).

  • Delivery times depend on your chosen shipping method and delivery address—please refer to our [Shipping Policy] for details.

  • International orders may be subject to additional customs duties and import fees, which are the customer's responsibility.

5. Returns and Refunds

Our Refund Policy forms part of these Terms of Service. Please refer to our [Refund Policy] page for details, including:

  • 15-day return window

  • Unboxing video requirement

  • Return shipping costs

  • Refund processing time

6. Account and Registration

  • If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials (username and password).

  • You are responsible for all activities that occur under your account.

  • If you discover any unauthorized use of your account, please notify us immediately.

  • We reserve the right to terminate or suspend your account at any time.

7. Intellectual Property

All content on this Site, including but not limited to:

  • Text, images, graphics, logos, icons, audio and video clips

  • Site design, layout, and code

  • Product descriptions and brand stories

are the intellectual property of Crysthall or its content providers, protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, modify, or create derivative works of this Site's content without our express written permission.

8. User Conduct Guidelines

When using this Site, you agree to:

  • ✅ Provide true, accurate, and complete personal information

  • ✅ Use this Site only for lawful purposes

  • ✅ Not interfere with or disrupt the security or functionality of this Site

  • ❌ Not use this Site for any fraudulent or illegal activity

  • ❌ Not post any false, defamatory, harassing, or obscene content

  • ❌ Not infringe upon the intellectual property or privacy rights of others

9. Disclaimer and Limitation of Liability

"As Is" Provision: This Site and all products are provided "as is" and "as available" without any warranties, express or implied.

No Medical or Professional Advice: The healing properties mentioned in our product descriptions are for informational purposes only and do not constitute medical advice. Our products are not a substitute for professional medical diagnosis, treatment, or medication. Please consult a qualified healthcare professional for health concerns.

Limitation of Liability: To the maximum extent permitted by law, Crysthall shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this Site or the purchase of our products. In any case, our total liability to you shall not exceed the total amount you paid through this Site.

10. Indemnification

You agree to indemnify and hold harmless Crysthall and its operators, employees, agents, and affiliates from any claims, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms of Service or your use of this Site.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

Any dispute arising out of these Terms or your use of this Site shall first be resolved through friendly negotiation. If negotiation fails to resolve the dispute, the dispute shall be submitted to the competent court in Zhangzhou City, Fujian Province, China.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date updated. Material changes will be notified via email or website announcement. Your continued use of this Site after changes constitutes your acceptance of the modified Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Crysthall

Legal Entity: Nanjing County Feiteng E-commerce Business Department (Individual Sole Proprietorship)
Unified Social Credit Code: 92350627MAK7EDUP78
Business Address: No. 30 Jiefang Road, Jingcheng Town, Nanjing County, Fujian Province, China
Operator: Wang Yaobin
Email: ftrise0@gmail.com
Website: ltrise.com